Oh My God. Guess what, I got my net connection back. FINALLY.
Now it’s time to bug them for my rebate! They better act fast ’cause they sure did a lot of damage. Anyway, here’s the problem according to the crew that fixed it, “factory defect.” That means it wasn’t really my fault, but their fault!
I can’t wait to go home and try out my connection. Oops, wrong sentence. It should’ve been, I can’t wait to get out of this effin office and ask my mom if SmartBro did fix the problem.
I hope they did.
I finally got my schedule for a field visit by being mean to the person I talked to. Sorry, girl. I woulnt have been a monster if you acted on the problem two weeks ago.
I requested, nothing happened.
I demanded, nothing happened.
I demanded even more, now I got the action that I wanted. Yes, I called them again, and this time, I was pissed. I waited for like 45 mins for someone to answer my call, gee, I actually thought they were avoiding my call. I was put on hold alot of times, and I told the girl that I wouldn’t put the phone down until I get my schedule! And finally, I got it. It’ll be this Friday, but we’ll see.
They better come or else!!!
Next issue, my REBATE REQUEST. Do I have to be a monster(again) to get the service that I deserve?
Til my next adventure with SmartBro…
You’re probably wondering why I hadn’t change my broadband provider, well, here’s the thing, they’ll make you sign a contract which states that if you choose to have your service terminated without reaching a year, or I’n not so sure about this one, two years, you will be forced to pay a termination fee. My God.
Still no word from SmartBro. Hmm.
Patience. Patience. Patience.
Or else!!!
Stupid Service!!!
Suxxx
